Support
Booking issues, profile questions, payment problems. We read every message.
Reach us
Email support@cultchair.com. We respond within one business day, usually faster.
Common questions
My deposit didn't go through.+
Check your card statement first — sometimes the charge clears even when the page errors. If it's been more than 24 hours and you don't see a booking in your dashboard, email us with the stylist name and the date you tried.
The stylist canceled. Where's my refund?+
Refunds run through the same Stripe payment intent and post within 5-10 business days. Check your dashboard receipts page; if it's missing, email us.
I'm a stylist and Stripe says my account isn't ready.+
Open /dashboard/stylist and click "Continue Stripe onboarding." You'll usually need to confirm a bank account and an ID. Stripe pings us once you're good.
I think a profile is fake or stolen.+
Use the Report page below. Include the stylist's URL and what looks off.
I need to dispute an appointment.+
Open the booking in your dashboard and click "File a dispute" — only available within the dispute window (usually 24-48 hours after the appointment ends).